These Terms of Use apply to the AusMedConnect website and the services made available through it.

By accessing or using this website, you acknowledge that you have read and agree to these Terms.

• You must be at least 18 years old or the applicable age of majority in your jurisdiction.
• You are responsible for complying with laws and regulations applicable to you and your location.
• Certain medicines may be subject to prescription, import, possession or other legal requirements.
• You must not use AusMedConnect to obtain or use products contrary to applicable law.

Prescription requirements differ according to the medication and jurisdiction.

Where a valid prescription or other documentation is legally required, the customer is responsible for satisfying the applicable requirement.

Product descriptions, articles, FAQs and other website content should not replace consultation with an appropriately qualified healthcare professional.

Never disregard professional medical advice because of information you have read on this website.

We aim to provide clear product information, which may include active ingredients, strength, dosage form, manufacturer, packaging and other available details.

Packaging, appearance and manufacturer information may change over time. Customers should review the product received and its accompanying information before use.

Website content should not be interpreted as a recommendation to use a particular medicine.

Submission of an order does not necessarily constitute final acceptance of that order.

Orders may be subject to product availability, payment confirmation, destination restrictions and other applicable requirements.

If an order cannot be processed, the customer will be informed where reasonably possible.

Available payment options may vary depending on the order, destination and payment service availability.

The payment methods available for a particular order will be communicated during the ordering process.

Customers are responsible for ensuring that payment information supplied is accurate and that they are authorised to use the selected payment method.

Shipping availability and estimated delivery times depend on destination, product availability, carrier services and other logistical factors.

Delivery estimates are not guaranteed delivery dates. Customs processing, postal delays and other events outside our reasonable control may affect delivery.

Tracking information will be provided where it is available for the selected shipping method.

Rules concerning the importation of pharmaceutical and healthcare products differ between countries and may change.

Customers are responsible for checking whether a product may legally be imported, possessed and used in their destination jurisdiction.

Customs authorities or carriers may request documentation or take other action in accordance with local requirements.

If an order arrives damaged, incorrect or incomplete, please contact AusMedConnect as soon as reasonably possible and provide the relevant order details.

Due to the nature of pharmaceutical and healthcare products, returns may be restricted for safety and hygiene reasons.

Refund, replacement or other resolution eligibility depends on the circumstances and the applicable policy for the order.

Personal information is handled in accordance with our Privacy Policy and applicable data-protection requirements.

Information may be processed where reasonably necessary to operate the website, respond to enquiries, process orders, provide customer service, prevent fraud and comply with applicable legal obligations.

Medicines and healthcare products should be used responsibly and in accordance with appropriate professional guidance, product instructions and applicable law.

AusMedConnect is not responsible for improper use of a product contrary to professional advice, product instructions or applicable legal requirements.

We aim to keep AusMedConnect available and accurate, but uninterrupted website access cannot be guaranteed.

Website features, product availability, prices and content may be changed, corrected or updated when necessary.

These Terms may be updated when our services, policies or applicable requirements change.

The version published on this page is the version applicable when you use the website.

If you have a question regarding these Terms or an existing order, please contact us through our Contact Us page.

When contacting us about an existing order, please include your order number where possible.